Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Shipping Times
United States
- Standard Shipping: 5–10 business days
International Shipping
- Standard International Shipping: 7–12business days
Please note that shipping times are estimates and may vary depending on your location, customs processing, weather conditions, and carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
We may occasionally offer free shipping promotions, which will be clearly displayed on our website.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Delayed or Lost Packages
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, weather events, or other circumstances beyond our control.
If your package appears lost or significantly delayed, please contact our support team and we’ll assist you in locating your order.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been shipped, we cannot guarantee recovery of the package or issue a refund.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We’ll work with you to provide a replacement or appropriate solution.
Contact Us
For any shipping-related questions, please contact us at:
supportdewy@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST